TERMS AND CONDITIONS
Terms and Conditions for Booking a private luxury villa is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please read the following Terms and Conditions carefully.
Luxury Asia Villa site is managed by Asia Holiday Villa, which is an agent in promoting properties or luxury villas for rent and arranging bookings. Each time a guest confirms a booking of property through Asia Holiday Villa, a rental contract is entered into between the owner or villa management for the agreed period (“Rental Period”), and the guest in whose name of the booking is made (the “Guest”). Each time a guest books a private luxury villa (property) through Asia Holiday Villa, the guest is deemed to have agreed to these terms and conditions. The rental contract is not effective until Asia Holiday Villa has confirmed the guest’s booking in writing.
|Update on LUXURY ASIA VILLA
Coronavirus (COVID-19) Policy
In the event that your trip is disrupted by the coronavirus, up to 30 days before your arrival date, we kindly ask you to follow these steps so we can protect them financially:
Kindly contact our villa specialist for further assistance.
When the Guest makes a booking request, the Guest must make the appropriate deposit payment to Luxury Asia Villa within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, Luxury Asia Villa reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas.
- For rentals beginning more than 75 days after the date of the booking request – a deposit of 50% of the total rental amount is payable
- For rentals beginning 75 days or less after the date of the booking request – the total rental amount is payable as a deposit
Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 75 days before the scheduled arrival date.
2. PAYMENT METHOD
We have two different payment methods available to make easier for you in villa booking. You can choose the one which is easiest in your situation.
– Wire Transfer
International telegraphic transfer to our corporate bank account normally takes about three days. The amount transferred must include telegraphic transfer fees. If you choose to settle your payment by bank transfer, make sure that you allocate sufficient time before the due date. In the case you are aware that your transfer payment may not reach our account in time, promptly notify us by sending emailed scan of your transfer instruction receipt. Make sure that the receipt has bank’s authorization print-out. We have to receive the payment in full into our account. In the case of arriving payment is slightly less than required in the invoice because of transfer fee, bank’s charge, currency loss, etc. You are required to pay the remainder either along with your final payment (if you are paying deposit) or in cash upon arrival.
– Online Payment with Credit Card
Online payment is the simplest and quickest way to settle your bill. It also becomes the most favorite payment method for our guest to book their villas selection. ( Refer to Indonesian banking regulation requires all credit card transaction has to be made in Indonesian Rupiah. Therefore if you choose to pay by credit card, you will get your invoice pre-converted into Rupiah, refers to villa’s prevailing exchange rate. We will send you a link which will direct you to online form where you will have to fill in your credit card details. Please keep your payment receipt in case it required in the future. As soon as we receive the payment, we will issue a BOOKING CONFIRMATION NOTICE within 24 hour; advising you that the villa is locked for your stay. It can be subject to further (final) payment.
3. ADDITIONAL COSTS
The cost of electricity, mains water, cleaning and garden supplies, and also local taxes are included in our villas rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the guest booking confirmation, or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail. Typically telephone and internet charges and provisioning costs will be the guest’s responsibility. Gratuities for household staff are encouraged and normal, but are left entirely to the guest’s discretion.
4. RESERVATION VOUCHER
Confirmation details, the villa address, contact details of the villa manager, transfer arrangements, and directions to the property will be sent to the guest in a reservation voucher when full payment is received. This voucher along with the guest’s passport is needed to be presented upon arrival.
5. ARRIVAL / DEPARTURE TIMES
Typical check-out and check-in times are 02:00 pm and 3:00pm respectively unless stated otherwise. Luxury Asia Villa will work with villas owner or owner’s representative to accommodate the guest’s actual arrival and departure times, and also subject to availability. Please do advise Luxury Asia Villa of any changes to the guest’s schedule so every effort can be made to accommodate them.
6. Security Deposit
A security deposit may be payable directly to the Villa manager immediately upon arrival at your selected villa. The standard security deposit required for each private property is stated in the property description; however, the owner has the right to impose different requirements on a case by case basis. Access to the property may be refused if the security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, LUXURY ASIA VILLA will inform the guest in advance of the amount payable and any other conditions. The security deposit will be normally refunded at the end of the rental period, after deducting: all additional expenses incurred on the guest’s behalf (e.g. additional charges for goods, services and staff, which have not been directly paid by the guest, and telephone charges, if applicable) and the cost of replacement or repair for any loss or damage to the property or its surrounds or contents caused during the rental period. If this cost cannot be reasonably determined prior to the guest’s departure, the owner or the owner’s representative is entitled to withhold a reasonable estimate from the guest’s security deposit and will return any balance to the guest as soon as possible after the actual cost has been determined.
7. DAMAGE OR LOSSES
A villa property is typically someone’s home. Please treat villas property rented accordingly, and leave the property and all its contents in good order and in an acceptably clean condition. Any damage or losses caused during the rental period, as well as any special cleaning requirements will be the guest’s responsibility and may be charged to the guest’s account and deducted from the guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the rental period, the owner or owner’s representative may require the guest and their party, including visitors to vacate the property immediately, without compensation or refund.
The property and its facilities are available for the guest’s full enjoyment during the rental period. However owner, owner’s representative, or other staff and contractors may need access to the property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc). The guest is required to give them reasonable access to the property for these purposes.
9. NUMBER OF GUESTS
The number of persons (adults and children) staying at property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy. Entry or access to property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.
10. USE OF PROPERTY
All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing. If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to Luxury Asia Villa at the time of booking, as special approval or arrangements may be required. Please note that same-sex wedding ceremonies of any kind will not be accepted for properties in Indonesia to avoid potentially offending prevailing local customs and last-minute disruptions to guest plans. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of Luxury Asia Villa and the Owner.
If Luxury Asia Villa has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that Luxury Asia Villa, the Owner and the Owner’s Representative cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner or the Owner’s Representative will refund any event fee paid by the Guest to the Owner, however, neither Luxury Asia Villa, the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.
11. CONDUCT AND DUE CARE
Properties are generally located in quiet residential neighborhoods. The guest is asked to respect this, and ensure that all guests and visitors to property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher. The guest is responsible for the behavior of the guests staying at property, as well as visitors to the property during the rental period. Should any guest(s) or visitor(s) are not behave in a suitable manner, the owner or the owner’s representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the property immediately, without compensation or refund. In the interests of safety, due care should be taken at the property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all property’s facilities.
12. VALUABLES AND SECURITY
Any guest valuables or properties left or used at the property are at the guest’s own risk. Neither LUXURY ASIA VILLA, owner, nor villa management accepts any responsibility for loss of or damage to guest property. The guest is responsible for the property during the rental period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the guest, their party and/or visitors which may negate or prejudice the property’s insurance policy and/or results in loss or damage is the guest’s responsibility. So be careful with your valuables and take care of your selected villas.
13. PRICE FLUCTUATION
Once the guest’s booking is confirmed, the price of the guest’s reservation is fully guaranteed, even if Luxury Asia Villa changes the price on its website after the guest’s booking has been confirmed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost. Luxury Asia Villa reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. Luxury Asia Villa will tell the guest promptly in the unlikely event that it becomes aware that any taxes or charges will apply to the guest’s booking. We ensure you will have your own selected villa in Bali with fix budget.
If the guest wishes to cancel a confirmed booking, the written notice of cancellation must be sent to LUXURY ASIA VILLA. All cancellation notices received by LUXURY ASIA VILLA will be acknowledged in writing. It is strongly recommended that the guest and all members of the guest’s party purchase trip cancellation insurance. Cancellation of a booking includes but is not limited to: Cancellation of one or more days of a booking; An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking; Failure of all guests to provide the required documentation on arrival (eg. Passports or suitable identification); and Attempt by the guest, their party or visitors to hold an event at property in breach of these Terms and Conditions or breach of any rules applicable to the guest’s chosen property. In the event that the guest cancels a confirmed booking, the following cancellation fees will generally apply:
- 25% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
- 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
- 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
- For no-show: 100% of the total rental amount will be forfeited
- For Special Price Non-refundable is applied
Once a booking confirmation is issued by LUXURY ASIA VILLA, a fee of USD 50 will apply to each amendment made. LUXURY ASIA VILLA will do its best to accommodate any reasonable amendments, but the guest should be aware that some changes may not be possible. Please note that these amendment policies apply for regular booking periods. Special amendment terms may apply for peak/high seasons and will be stated in the property description, booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail. In the unlikely event that LUXURY ASIA VILLA is unable for any reason (including the sale of a property and force majeure) to provide the guest with the property booked by guest, LUXURY ASIA VILLA reserves the right to transfer the guest and their party to an alternative property with similar type and value, in consultation with the guest. If the price of substituted property is less than the original booking, the difference will be reimbursed to the guest. If the price of the substituted property is higher than the original booking, the difference may be charged to the guest. However, after considerable effort by LUXURY ASIA VILLA, no alternative of similar type and value is available, and/or no agreement can be reached between the guest and LUXURY ASIA VILLA, then either LUXURY ASIA VILLA or the guest may opt to cancel the booking and rental contract. In that event, LUXURY ASIA VILLA will refund all cost that guest already paid, without further compensation.
Every attempt will be made for the guest to have an enjoyable stay. If the guest have a problem during rental period, please inform the owner or the owner’s representative immediately, who will endeavor to put things right. If owner or owner’s representative does not address the guest’s problem satisfactorily, please contact LUXURY ASIA VILLA promptly. In order for the guest’s complaint to be addressed, the guest must communicate any problem whilst on location. If no complaint is reported during the rental period, LUXURY ASIA VILLA and the owner will assume that the property was to the Guest’s satisfaction and no complaint will be entertained.
Self-catering accommodations require that the guest supply all provisions and consumables necessary for daily living. The staff at property may accommodate any reasonable requests to purchase provisions on the guest’s behalf, and this will be charged to the guest’s account.
18. LUXURY ASIA VILLA’s Responsibility
The descriptions, assessments and/or ratings of Properties and surrounding locations that LUXURY ASIA VILLA publishes or gives to the guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, LUXURY ASIA VILLA cannot be held responsible for any modifications to the properties or inaccuracies. Where LUXURY ASIA VILLA publishes or refers to descriptions, assessments and/or ratings of the property either by LUXURY ASIA VILLA or by third parties, these ratings are for information purposes only and LUXURY ASIA VILLA will not be held responsible for any reliance placed on these ratings.
Neither LUXURY ASIA VILLA, the owner nor the villa management accepts any responsibility or liability for: any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the guest, their party, or visitors regardless of the cause; any vehicle or the contents of any vehicle used, hired or engaged by the guest or their party during rental period; Inability of the guest or any member of the guest’s party to enter the location of the property or stay at the property for all or part of the rental period as a result of failure to obtain appropriate travel or visa documentation, cancellation, amendments to travel arrangements. the missing of flights, or travel connections; and/or any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control. In no case will LUXURY ASIA VILLA, owner or villa management or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
This agreement will be governed by the laws of INDONESIA. In the event of controversy arising from the booking and property rental that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the court of Indonesia to be resolved. By making its booking request, the guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to by the guest without reservation and without exception. If any of the conditions of this rental contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.