Terms and Conditions for Booking a private luxury villa is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please read the following Terms and Conditions carefully.
Luxury Asia Villa site is managed by Asia Holiday Villa, which is an agent in promoting properties or luxury villas for rent and arranging bookings. Each time a guest confirms a booking of property through Asia Holiday Villa, a rental contract is entered into between the owner or villa management for the agreed period (“Rental Period”), and the guest in whose name of the booking is made (the “Guest”). Each time a guest books a private luxury villa (property) through Asia Holiday Villa, the guest is deemed to have agreed to these terms and conditions. The rental contract is not effective until Asia Holiday Villa has confirmed the guest’s booking in writing.
All rates are quoted in USD or IDR and subject to change without prior notice.
A non-refundable deposit of 50% of the total rental amount must be received by Luxury Asia Villa to secure your booking within 5 days after confirmation of your reservation. Final payment is required 45 days prior to check-in date in low season and 60 days for high or peak season. If you make your booking within 45 days prior to check-in date in low season and 60 days for high or peak season, FULL payment is required to secure your booking. Your booking confirmation must be made by email or telephone (followed by written confirmation) and will be held provisionally for five days within which the payment has to be received into our account. If we do not receive within five days your provisional booking will be released. Payments can be made by either credit card or bank transfer. Based on payment policy, depends on the period of your stay, payment can be in two steps (deposit and final payment) or full payment. The issued INVOICE shall explicitly mention the amount due, and remaining balance to be paid later on. We have two different payment methods available. You can choose the one which is easiest in your situation.
- Wire Transfer. International telegraphic transfer to our corporate bank account normally takes about three days. The amount transferred must include telegraphic transfer fees. If you choose to settle your payment by bank transfer, make sure that you allocate sufficient time before the due date.
In the case you are aware that your transfer payment may not reach our account in time, promptly notify us by sending (either emailed scan or fax) your transfer instruction receipt. Make sure that the receipt has bank’s authorization print-out. We have to receive the payment in full into our account. In the case arriving payment is slightly less than required in the INVOICE because of transfer fee, bank’s charge, currency loss, etc. you are required to pay the remainder either along with your final payment (if you are paying deposit) or in cash upon arrival.
- Online Payment with Credit Card by Visa or Master. Online payment is the simplest and quickest way to settle your bill. Payment by credit card will be subject to 4% of credit card processing surcharge and will be charge in Indonesian Rupiah (IDR). Refer to Indonesian banking regulation requires all credit card transaction has to be made in Indonesian Rupiah. Therefore if you choose to pay by credit card, you will get your invoice pre-converted into Rupiah, refer villa’s prevailing exchange rate. We will send you a link which will direct you to online form where you will have to fill in your credit card details. Please keep your payment receipt in the case it required in the future. Reservation and payment process protected by SSL (Secure Sockets Layer) protocol, which provide fully security and liberty of online shopping.
Credit Card Authorization is required whether the Booker appointed other party (card holder) whom responsible for the accommodation payment.
As soon as we receive the payment, we will issue a BOOKING CONFIRMATION NOTICE within 24 hour, advising you that the villa is locked for your stay. It can be subject to further (final) payment.
Cancellation by Hire
Notice of booking cancellation must be received by Luxury Asia Villa in writing. Deposits will be refunded in full, less 20% of the total booking value if the reservation is cancelled 61 days or more prior to arrival in low season and 91 days or more prior to arrival in high and peak seasons. Cancellations less than 60 days or less before arrival in low season and 90 days or less before arrival in high and peak seasons do not qualify for any refunds. Please not that no refunds are made once final payment has become due.
Please note if multiple villas are booked, a cancellation fee will be applied for each villa.
Final payments are non-refundable.
Alterations and Cancellations by Us
In the unlikely event that a villa becomes unavailable due to circumstances beyond our control, we will offer alternative period if possible, alternative accommodation if available, or a full refund of all payments you have made. Refund is limited only to the rental costs. We are not liable to cover costs that may incur related to your travel arrangement i.e. administration fee to reschedule your flight, etc.
Amendment to booking period can only be accepted upon availability of the villa. If your new period falls in different season where higher price is applicable, you will have to pay the additional cost accordingly. If your new period falls in different season where rental price is lower, no refund will be paid. If your new period is longer than your initial period, you will have to pay the additional cost. If your new period is shorter than your initial period, no refund will be paid. In any cases a US$50 administration fee is applicable and the new period will only be confirmed as soon as all payments related to the change are completed.
Most villas apply different rates depending on the season. Usually, three are 3 seasons low, high and peak. Please inquiry with our holiday team to get the exact dates for those seasons.
MINIMUM STAY REQUIREMENTS
Minimum stay requirements vary from property to property and please contact our holiday team for further detail
AIRPORT PICK UP
Some rates include airport pickups. Please check with your holiday team.
Each villa property has different children policies, please communicate directly with our holiday team regarding any requirements and limitations on number of children.
The numbers of person occupying a particular villa must not exceed the maximum number stated in the booking confirmation, otherwise there will be additional charge
DAMAGES AND LOSSES
Guests are responsible for keeping their rental villa in good condition and must reimburse Luxury Asia Villa for any damage or loss caused by them. Luxury Asia Villa reserves the right to request guests to immediately terminate their stay without accommodation refund of any kind if they have caused excessive damage to the property.
Luxury Asia Villa does not accept liability for any personal injury, illness, death, loss or damage of whatever nature suffered by you, or any member of your party, during the booking period or thereafter.